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Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored and shared when you visit or use the Power Slots online casino operated at pawerslot.com. It applies to all visitors to the website, registered players, and any person who interacts with the UK-facing configuration known as Power Slots. By using pawerslot.com you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is effective from 1 January 2026 and reflects our data protection practices as at that date. It may be updated from time to time as described in the "Updates" section below.

Who We Are

For players in the United Kingdom and for the Power Slots version of the website, the primary data controller responsible for your personal data is ProgressPlay Limited ("ProgressPlay", "we", "us", "our"). Power Slots is a white-label online casino brand operated on the ProgressPlay platform and offered through pawerslot.com.

ProgressPlay Limited is licensed and regulated by the UK Gambling Commission under account number 39335 for the provision of remote gambling services to British players. For non-UK players, certain services are provided under ProgressPlay Limited's licence from the Malta Gaming Authority (MGA/B2C/231/2012). Corporate registration numbers and the full registered office details of ProgressPlay Limited are available via the UK Gambling Commission's public register and the Malta Business Registry.

In some cases we work with other entities that act as our processors or, for specific activities such as payment processing, as separate controllers (for example, Babaloo Limited or ProgressPlay Limited when acting purely as payment processor). However, for the purposes of data protection law, ProgressPlay Limited remains the main point of contact for your personal data associated with pawerslot.com.

Contact Details

  • Postal address: The current registered office address of ProgressPlay Limited as published on the UK Gambling Commission public register.
  • Website: https://pawerslot.com (see the "Contact Us" or "Support" section for the latest contact options).
  • Data Protection Officer / Data Protection Team: You can reach our data protection team by using the dedicated contact details or web forms set out in the "Contact Us" / "Support" / "Privacy" areas of pawerslot.com and clearly marking your request "Data Protection".

We OBSERVE how players interact with pawerslot.com, EXPAND our internal records with accurate operator and licensing information, and REFLECT this transparently in this section so that you know who is responsible for your data and how to contact us.

What Personal Data We Collect

We collect and process only the personal data that is necessary for lawful gambling operations, regulatory compliance, security, and the provision and improvement of our services on pawerslot.com for the Power Slots configuration and any related versions of the site.

Identity and Contact Data

  • Basic identification details: full name, date of birth, gender (where provided), and proof of age information.
  • Contact details: email address, residential address, country of residence, and telephone number(s) where you choose to provide them.
  • Account identifiers: username, player ID, and related internal identifiers used to manage your account.

KYC, AML and Affordability Data

  • Verification documents: copies of identity documents (such as passport, national ID or driving licence), proof of address, and - where required - source-of-funds or source-of-wealth evidence (such as bank statements or payslips).
  • Regulatory interaction data: notes of affordability checks, safer-gambling interactions, and enhanced diligence actions taken in line with UK Gambling Commission and AML requirements.

Technical and Usage Data

  • Technical identifiers: IP address, device identifiers, browser type and version, operating system, language settings, and approximate location derived from your IP.
  • Log and session data: login timestamps, session duration, pages visited, clicks and navigation paths, error logs, and similar diagnostic information.
  • Network and security data: information about VPN/proxy usage or suspected use of commercial IP ranges, collected to enforce our prohibition on VPN usage and to protect against fraud and misuse.

Payment and Transaction Data

  • Payment method details: limited card details or e-wallet information as required to process deposits and withdrawals (stored in a PCI DSS-compliant manner by us or our payment partners, such as Babaloo Limited or ProgressPlay Limited acting as payment processors).
  • Financial transactions: deposits, withdrawals, fees (including withdrawal fees), chargebacks, refunds, bonuses, and wagering transactions associated with your account.

Gameplay and Behavioural Data

  • Betting and game history: games played, stakes, wins and losses, bonuses used and wagering progress, session times and frequencies.
  • Behavioural patterns: playing frequency, deposit patterns, self-exclusion or limit settings, and markers of potential gambling harm used to support our responsible gambling obligations and GamStop integration.

Communication and Support Data

  • Communications: records of emails, chat messages, and other contacts with customer support or the data protection team.
  • Feedback and surveys: responses to satisfaction surveys or feedback forms, including any comments you provide.

Cookies and Similar Technologies

  • Cookies: small text files stored on your device that may be session or persistent cookies, set by us or by authorised third parties.
  • Tracking technologies: web beacons, pixels, tags, SDKs, and similar tools used for analytics, security and (where permitted) marketing purposes.

We OBSERVE the categories of data that arise from operating a regulated online casino, EXPAND the dataset only where necessary for lawful purposes (such as KYC/AML or responsible gambling), and REFLECT these categories here so that you understand exactly what we collect and why.

Legal Basis for Processing

We process personal data associated with pawerslot.com and the Power Slots configuration under the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and, where applicable, the EU GDPR and other local laws (including Mexican data protection rules where we offer services in Mexico). Our main legal bases are:

  • Performance of a contract: we need to process your data to create and administer your account, provide access to games, process deposits and withdrawals (including via PCI DSS-compliant processors), credit and settle bets, resolve disputes, and deliver customer support.
  • Compliance with legal obligations: we are subject to strict obligations under gambling, anti-money laundering (AML), counter-terrorist financing, sanctions, taxation, and responsible gambling rules. This includes identity verification (KYC), affordability checks, monitoring for suspicious activity, reporting to regulators, and integration with schemes such as GamStop. Past regulatory scrutiny, including a financial settlement recorded on the UKGC public register in 2022 for AML and social responsibility issues, reinforces our duty to operate stringent checks.
  • Legitimate interests: we use personal data for fraud prevention, security monitoring (including VPN/proxy detection), risk management, internal analytics, service improvement, dispute handling, and to maintain the stability of our white-label platform shared with sister sites. Where we rely on legitimate interests, we balance these against your privacy rights and implement safeguards.
  • Consent: where required by law, we rely on your consent - for example, for certain types of non-essential cookies, for direct electronic marketing (email/SMS/push) that goes beyond our existing customer relationship, and for some optional profiling activities. You can withdraw your consent at any time, as described in the "Your Rights" section.
  • Vital interests and public interest: in rare cases we may process data to protect the vital interests of you or another person (for example, where there are clear indications of serious harm) or to support tasks carried out in the public interest, such as cooperating with law enforcement or regulators.

We OBSERVE which specific legal bases apply to each processing activity, EXPAND our internal records to ensure every type of processing is mapped to an appropriate legal ground, and REFLECT this in clear language so you understand why we are allowed to use your data.

Purpose of Processing

We use the personal data described above only for specified, explicit and legitimate purposes connected with pawerslot.com and the Power Slots configuration, and not in a way that is incompatible with those purposes.

  • Providing and operating casino services: to register your account, verify eligibility (including age 18+ and jurisdiction checks), enable deposits and withdrawals in GBP and other currencies, provide access to our game library, and administer promotions and loyalty schemes.
  • KYC, AML and responsible gambling: to conduct identity and address verification, affordability and source-of-funds checks, monitor gameplay for signs of risk or harm, comply with UKGC, MGA and applicable AML legislation, and operate safer-gambling tools including self-exclusion and GamStop integration.
  • Fraud prevention and security: to detect and prevent fraud, bonus abuse, account takeover, money laundering and collusion, including the detection of prohibited VPN usage and commercial IP ranges, and to protect the integrity and security of our systems.
  • Service improvement and analytics: to analyse gameplay and usage patterns (for example, page performance, interface issues, or device-specific problems such as overlapping buttons on certain mobiles), improve site performance and design, and maintain a stable platform across sister brands.
  • Marketing and personalisation: with your consent where required, to send promotional communications about Power Slots via pawerslot.com (and not unrelated third-party casinos), to personalise offers and bonuses, and to measure the effectiveness of campaigns. You can opt out at any time.
  • Legal, regulatory and business purposes: to respond to regulatory enquiries and audits (for example, from the UKGC or MGA), to manage complaints, to enforce our Terms & Conditions and Bonus Policy, to handle disputes (including via ADR providers such as eCOGRA for gambling-related issues), and to support business continuity and risk management.

We OBSERVE the practical needs of operating a regulated online casino, EXPAND these into clearly defined purposes tied to specific legal bases and safeguards, and REFLECT them here so that our use of your data is transparent and justifiable.

Disclosure & Sharing

We do not sell your personal data. We disclose it only to the categories of recipients listed below and only when this is lawful, necessary and subject to appropriate safeguards.

  • Group companies and white-label partners: ProgressPlay Limited entities involved in operating the underlying platform and, where strictly necessary, white-label partners that help provide the Power Slots brand. These parties use your data only for regulated gambling operations, compliance and support.
  • Payment service providers and banks: third-party processors such as Babaloo Limited, ProgressPlay Limited acting as payment processor, card schemes, banks and e-wallet providers, to process deposits, withdrawals, fees (including withdrawal fees) and to prevent fraud.
  • Technology and service providers: hosting providers, IT and security vendors, analytics providers, customer support tools, email/SMS delivery services, and identity verification services (for example, electronic KYC providers) that assist us in running pawerslot.com. These providers act as processors under contracts that require them to protect your data.
  • Regulators and authorities: the UK Gambling Commission, Malta Gaming Authority, data protection regulators (such as the UK Information Commissioner's Office), law enforcement, tax and other public authorities when we are required to do so by law or regulation, or when it is necessary to protect our legal rights or the rights of others.
  • Self-exclusion and responsible gambling partners: national and international self-exclusion systems such as GamStop for UK players, and responsible gambling organisations such as BeGambleAware, to support player protection. We share only what is necessary to apply self-exclusion and safer gambling tools.
  • Affiliates and marketing partners: carefully selected affiliates and advertising networks may receive limited data (e.g. cookie IDs) to attribute traffic or, where you have consented, to help us manage campaigns. We do not provide your full identity details to affiliates for their own independent marketing.
  • Alternative dispute resolution (ADR) entities: where you escalate a gambling-related dispute to an ADR provider such as eCOGRA, we may share relevant account and transaction data so that they can review your case. This normally relates to gambling disputes, not privacy complaints.
  • Professional advisers and purchasers: lawyers, auditors, insurers and other professional advisers, and, in the context of a business restructuring, merger or acquisition, potential or actual purchasers and their advisers, subject to confidentiality obligations.

We OBSERVE which external parties are genuinely needed to provide and regulate our services, EXPAND our contracts and controls so that each recipient is bound by appropriate data protection obligations, and REFLECT these relationships openly so you know when and why your data may be shared.

International Transfers

Because Power Slots operates as a white-label brand on a platform run by ProgressPlay Limited and uses a range of third-party service providers, your personal data may be transferred outside the United Kingdom.

  • Transfers within the UK and EEA: many of our core systems and providers are located in the UK or the European Economic Area (EEA). Transfers between the UK and EEA are protected by adequacy decisions and equivalent data protection standards.
  • Transfers to Malta: as ProgressPlay Limited is licensed by the Malta Gaming Authority for non-UK players under licence MGA/B2C/231/2012, data may be processed in or accessed from Malta. Malta applies EU GDPR-level protection.
  • Other third countries: some technology, payment or support providers may be located in, or access data from, countries outside the UK/EEA that may not have the same level of legal protection. In such cases we implement appropriate safeguards, such as UK-approved Standard Contractual Clauses, the UK International Data Transfer Addendum (IDTA) or equivalent contractual safeguards, and conduct transfer impact assessments where required.
  • Access from multiple locations: authorised staff or support agents may securely access your data from different countries on a strictly need-to-know basis, subject to confidentiality and information security policies.

We OBSERVE where our key systems and partners are located, EXPAND appropriate contractual and technical safeguards (encryption, access controls, transfer clauses) to protect your data when it leaves the UK, and REFLECT this information so you can understand how your data is protected globally.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet legal, regulatory, accounting and reporting requirements, and to resolve disputes. Retention periods depend on the category of data and the context of processing.

  • Account and identity data: basic account details and KYC data (such as identity documents and proof of address) are typically kept for up to five (5) years after your account is closed or after the last transaction, whichever is later, to comply with AML and gambling regulations. In some cases, we may need to keep them for longer if required by law or where necessary to resolve ongoing disputes.
  • Transaction and payment data: records of deposits, withdrawals, bets, wins, losses, fees and taxes are generally retained for up to seven (7) years from the end of the relevant financial year, to meet statutory accounting and tax obligations and regulatory record-keeping rules.
  • Gameplay and behavioural data: detailed game logs and behavioural markers used for responsible gambling and security are usually kept for the same period as account and transaction records, unless a shorter or longer period is required for regulatory or legal reasons.
  • Technical logs and security data: logs related to access, VPN/proxy detection and security events are typically retained for shorter periods (for example, up to two (2) years), unless required for ongoing investigations, legal proceedings or regulatory enquiries.
  • Marketing data: consent records and marketing preferences are retained for as long as you receive marketing communications and for a reasonable period thereafter to demonstrate compliance. If you opt out, we retain minimal information on your opt-out status so that we do not contact you again contrary to your wishes.
  • Complaints and dispute data: records of complaints, ADR cases and regulatory communications are retained for as long as necessary to manage and evidence the resolution of the matter and to demonstrate compliance to regulators.

When data is no longer required, we OBSERVE whether any legal or regulatory obligations still apply, EXPAND our processes to ensure safe deletion, anonymisation or aggregation of data where appropriate, and REFLECT our commitment to data minimisation by not keeping personal data longer than necessary.

Your Rights

Under the UK GDPR and the Data Protection Act 2018, and where applicable under the EU GDPR and relevant Mexican data protection laws, you have a number of rights in relation to your personal data. The availability and scope of these rights may vary depending on your country of residence, the legal basis for processing and specific regulatory requirements.

Core Data Protection Rights

  • Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of the information we hold about you, together with an explanation of how we use it.
  • Right to rectification: you can ask us to correct inaccurate data or complete incomplete data we hold about you (for example, if your address changes).
  • Right to erasure ("right to be forgotten"): you can request the deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected. This right may be limited where we must retain data to comply with AML, gambling or other legal obligations.
  • Right to restriction of processing: you can ask us to suspend certain processing activities, for example while we check the accuracy of data or where you have objected to processing based on legitimate interests.
  • Right to object: you can object at any time to processing based on our legitimate interests, including profiling for security or responsible gambling purposes, on grounds relating to your particular situation. You also have an absolute right to object to direct marketing at any time.
  • Right to data portability: for data you have provided to us and which we process by automated means on the basis of consent or contract, you may request a machine-readable copy or request that we transmit it to another controller where this is technically feasible.
  • Right to withdraw consent: where we rely on your consent (for example, for certain marketing activities or non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Mexican and Other Local Law Alignments

If and insofar as we offer services to individuals located in Mexico, your rights will also be interpreted consistently with applicable Mexican data protection legislation (such as the Federal Law on the Protection of Personal Data Held by Private Parties), including rights that broadly correspond to access, rectification, cancellation and opposition ("ARCO" rights). Where EU GDPR applies (for example, for certain non-UK EEA players served under the MGA licence), your rights will be interpreted in line with that legislation.

Exercising Your Rights

  • How to contact us: to exercise any of these rights, please contact our data protection team using the channels described in the "Who We Are" or "Complaints & Contacts" sections, clearly indicating that your request concerns data protection and specifying the right you wish to exercise.
  • Verification: we may need to request specific information from you (for example, confirming certain account details or providing ID) to verify your identity and ensure your rights are exercised securely.
  • Timeframes: we aim to respond to all valid requests within one month (30 days) of receipt. In complex cases or where you have made multiple requests, we may extend this period by up to two further months, in which case we will inform you of the extension and the reasons.
  • Charges: we do not normally charge a fee for handling your requests. However, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive, in line with applicable law.

We OBSERVE the full range of rights granted by relevant data protection laws, EXPAND our internal procedures so that these rights can be exercised effectively and within legal timeframes, and REFLECT these rights clearly so you understand how to control the use of your personal data.

Cookies & Tracking Technologies

We use cookies and similar technologies on pawerslot.com to make the website work, to enhance your experience, to analyse performance and, where permitted, to support personalised offers and marketing related to Power Slots.

Types of Cookies We Use

  • Strictly necessary cookies: essential for the operation of the site and the provision of services you request (for example, maintaining your logged-in session, securing your account, processing transactions). These cookies cannot be switched off through our cookie banner, although you may be able to block them via your browser settings (which may impair functionality).
  • Functional cookies: help us remember your preferences (such as language and region) and provide enhanced features.
  • Analytics and performance cookies: allow us to OBSERVE how the site is used (for example, page load times, navigation paths and error rates), so that we can EXPAND our understanding of performance issues (such as interface clutter or overlapping buttons on certain devices) and REFLECT improvements in future site updates.
  • Advertising and targeting cookies: set by us or our authorised partners to deliver relevant marketing related to Power Slots and to measure the effectiveness of campaigns. These cookies are used only where you have given consent, where required by law.

Managing Cookies

  • Cookie banner and preferences: when you first visit pawerslot.com, you may be presented with a cookie consent banner or preference centre where you can accept or reject non-essential cookies. You can change your preferences at any time via the cookie settings link (where available).
  • Browser settings: most browsers allow you to refuse or delete cookies. The help function in your browser should provide information on how to do this. If you block all cookies, some parts of the site may not function correctly.
  • Third-party tools: where third-party analytics or advertising cookies are used, you may also be able to manage your preferences directly with those providers, as described in their own privacy and cookie notices.

We OBSERVE how cookies and similar technologies affect your privacy, EXPAND flexible controls that let you manage non-essential cookies, and REFLECT these choices transparently so that you remain in control.

Data Security

We take the security of personal data on pawerslot.com and within the Power Slots configuration very seriously. We implement appropriate technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction or damage.

  • Encryption in transit: data transmitted between your browser and our servers is protected using industry-standard SSL/TLS protocols (currently including TLS 1.2 or higher), with certificates issued by reputable authorities (such as Sectigo). This mitigates the risk of interception.
  • Encryption and protection at rest: where appropriate, sensitive data (including payment-related data) is stored in encrypted form or within secure, access-controlled environments. Payment processing is carried out in a PCI DSS-compliant manner by ProgressPlay Limited or Babaloo Limited and other authorised processors.
  • Access controls: access to personal data is restricted to authorised personnel on a strict need-to-know basis, governed by role-based access policies, authentication controls, and logging of access and administrative actions.
  • Network and application security: we use firewalls, intrusion detection and prevention systems, anti-malware tools, secure software development practices and regular patching to protect our systems. VPN/proxy and abnormal activity detection help protect against abuse, collusion and account takeover.
  • Monitoring, audits and testing: we carry out ongoing monitoring and periodic security reviews of our platform and key providers. While we do not claim specific certifications such as ISO 27001 or SOC 2 unless expressly stated on pawerslot.com, we follow recognised industry practices and require service providers to meet appropriate security standards.
  • Staff training and policies: employees and contractors with access to personal data receive data protection and security training and are bound by confidentiality obligations and internal policies.
  • Incident response: we maintain procedures to identify, assess and respond to suspected data breaches. Where required by law, we will notify the relevant supervisory authority and affected individuals without undue delay.

We OBSERVE evolving security threats and regulatory expectations, EXPAND our technical and organisational controls in response, and REFLECT these measures in this Policy so that you understand how we seek to protect your information. No system is absolutely secure, but we aim to maintain a level of security appropriate to the risks associated with online gambling services.

Complaints & Contacts

We are committed to resolving privacy concerns fairly and transparently. If you have questions or complaints about how your personal data is handled in connection with pawerslot.com or the Power Slots configuration, you have several options.

Contacting Us First

  1. Step 1 - Customer support: contact our customer support team via the channels listed on pawerslot.com (for example, live chat or email). Many issues can be resolved quickly at this stage.
  2. Step 2 - Data protection team: if your concern specifically relates to privacy or data protection, or if it is not resolved by customer support, contact our data protection team as described in the "Who We Are" section, clearly labelling your communication "Data Protection" or "Privacy Complaint".
  3. Step 3 - Our response: we will acknowledge your complaint and aim to provide a substantive response within one month (30 days). If the issue is complex or requires regulatory consultation, we may need additional time, in which case we will inform you of the delay and the reasons.

Escalation to Supervisory Authorities

  • United Kingdom: if you are located in the UK and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Contact details are available at https://ico.org.uk.
  • European Economic Area: if EU GDPR applies to you (for example, as a non-UK EEA player using our services under the MGA licence), you may lodge a complaint with your local data protection authority in the EEA.
  • Mexico: if and when we offer services to individuals in Mexico and Mexican data protection law applies, you may have the right to lodge a complaint with the National Institute for Transparency, Access to Information and Data Protection (INAI) or the relevant Mexican supervisory authority.

Other Dispute Paths

Please note that eCOGRA and similar Alternative Dispute Resolution (ADR) providers are typically competent for gambling-related disputes (for example, about game outcomes or bonus application), not for data protection issues. For privacy matters, your primary escalation routes are our data protection team and the relevant data protection authority.

We OBSERVE your right to an effective remedy, EXPAND accessible channels for raising concerns, and REFLECT a structured escalation process that includes internal review and, where necessary, independent oversight by supervisory authorities.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory requirements, industry best practices, or our internal processes. The version posted on pawerslot.com will always be the most current.

  • Last updated: January 2026. This version reflects our current operations for the Power Slots configuration, including strengthened KYC/AML checks, elaborated responsible gambling safeguards, updated cookie information, and enhanced explanations of international data transfers and user rights.
  • Notification of changes: for material changes, we will take appropriate steps to inform you in advance - for example, by email, account notifications, or prominent banners on pawerslot.com. Where feasible, we will provide at least 30 days' notice before significant changes take effect.
  • Changelog examples: material amendments may include updates to our legal bases for processing, introduction of new service providers or technologies, expansion of international transfer mechanisms (such as updated Standard Contractual Clauses), or changes in retention periods required by law.
  • Your options: if you do not agree with changes to this Policy, you may choose to stop using our services and request account closure via customer support. Continued use of pawerslot.com after changes take effect will normally indicate your acceptance of the updated Policy, to the extent permitted by law.

We OBSERVE changes in laws, regulatory expectations and our own services, EXPAND this Policy as needed to maintain transparency and compliance, and REFLECT those changes through clear versioning, "last updated" information and advance notice, so that you remain informed and in control of your relationship with Power Slots at pawerslot.com.